Frequently Asked Questions

Question Answer
A error has occured in locating the specs on my HP Workstation. All PCs for MAINE systems include a copy of a "System Build" or "Job" sheet which is a single white sheet of paper with technical terms and amounts or types on it.  This... More
What is 'Malware Bytes' and how do I use it? Typically you should use this program AFTER trying Spybot Search and Destroy IF Spybot cannot fix the problem. Its really good at removing the Antivirus 2009 virus/trojan. Use the link below to... More
Wireless Networking - How do I connect to a wireless network? These instructions work for unsecured wireless networks.  If you try this procedure and it doesn't work, look for additional wireless network information OR contact the helpdesk (remote support... More
What is Ccleaner and how do I use it? Ccleaner is a great program that can help keep your system running top!  Check out the attached document for details. Computers provided by ITE (PCs for MAINE, PC MEDIX) are provided with... More
How can I put files on a CD? Great simple video from Expert Village - Windows XP Users. This video explains how Windows XP's built-in CD Burning capability works, but if you have a burner, chences are you also have CD... More
What is Spybot Search and Destroy, and how do i use it? Our favorite Anti-Spyware tool of all time.  Update and Immunize this program every time you use it BEFORE scanning!  High speed/Frequent Internet travelers should scan their systems... More
What are the special keys on my keyboard? Great basics from Expert Village... More
okay--I figured out how to get my earthlink mail through microsoft outlook but... If Earthlink is your Internet service provider - setup in outlook will be different when adding a webmail account (such as Gmail, Yahoo, etc).  Contact our helpdesk between 9am and 5pm weekdays... More
Should I install second Antivirus or Firewall program improve my systems' security? NO! More than one Anti-Virus program will overburden your PC by consuming its computing power and is not likely to do anything but require a good amount of time trying fix your system. More than one... More
How do I move files onto my USB Thumb Drive or External Hard Drive? Expert Village... REMEMBER!  This leaves out the bit of Don't use your USB thumbdrive in a PC and then try to use it in a MAC! - These two very different systems will not recognize the same... More